Effective Date: 28th July, 2025
Programme Name: Anxiety Relief Programme by Katy Stevenson
Provider: Katy Stevenson’s Hypnotherapy Ltd (the “Company”)
Location: United Kingdom
Policy Jurisdiction: This policy is governed by and construed in accordance with the laws of England and Wales. If you reside in Scotland, your statutory rights under Scottish law remain unaffected.
Digital Product Access Disclaimer
By accessing or streaming any portion of the Anxiety Relief Programme, you acknowledge and agree that your right to cancel under the Consumer Contracts Regulations 2013 no longer applies. However, we voluntarily offer a 14-day Action-Taker Guarantee to support you in good faith.
14-Day “Try It and Feel It” Action-Taker Guarantee
We want you to feel safe while investing in yourself. That’s why we offer a 100% money-back guarantee, valid for 14 calendar days from your purchase date—but only if you meet the conditions outlined below.
This is not a no-strings refund. It’s a trust-based Action-Taker Guarantee, designed to protect those who show up and engage with the programme in good faith.
Eligibility Criteria for Refund
To be eligible for a full refund under this policy, you must satisfy all of the following:
Timeframe Requirement
Your written refund request must be submitted within 14 calendar days from your purchase date.
“Purchase date” refers to the calendar date on which your payment was successfully processed and confirmed via email.
Requests received after 14 days are not eligible under any circumstances.
Minimum Participation Requirement
You must have completed at least 50% of the course content (Modules 1 & 2 in full).
This policy is based on your active participation—not passive access.
Honest Communication Requirement
You must provide a written statement explaining:
What you attempted
Why you felt the programme didn’t meet your expectations
Why you believe the programme is not a fit despite your effort
This is not a test. We do not ask for perfection—just proof that you genuinely tried.
Proof of Engagement
We may request evidence of your participation (e.g., internal progress metrics, workbook completion, timestamps).
This is only to prevent fraudulent requests and will be handled confidentially and respectfully.
Acceptable forms of proof may include screenshots of your course dashboard, timestamps showing video progress, notes and workbook pages you’ve filled in.
Ineligible Refund Scenarios
Refunds will not be issued under the following conditions:
No progress made in the programme with no explanation.
Requests made after the 14-day window, regardless of your reason.
Partial refunds are not offered under any circumstances.
Refund requests are granted only once per customer per programme. If you’ve previously received a refund for this programme, you will not be eligible again.
Multiple refund requests from the same customer across our different programmes (repeat refund seekers).
Purchase made via a third-party reseller or affiliate not authorised by the Company.
Change of mind, unrelated dissatisfaction, or non-use of the service.
Technical issues not caused by our platform (e.g., internet problems, device limitations).
Refund Process
If you meet the eligibility criteria:
Email your request to katy@katystevenson.com with subject line: “Refund Request – [Your Name]”
Include your explanation and any relevant information.
Allow up to 10 business days for review and processing.
If approved, the refund will be processed to your original payment method. Depending on your bank, it may take 5–10 business days to reflect.
The Company reserves the right to deny any refund request that does not meet the eligibility criteria outlined above.
Contact for Support
If you have any questions about this policy, please email:
Additional Legal Notes
This refund policy does not affect your statutory consumer rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 in the United Kingdom.
By purchasing the programme, you agree to these terms as part of our full Terms & Conditions.
Effective Date: 28th July, 2025
Programme Name: Anxiety Relief Programme by Katy Stevenson
Provider: Katy Stevenson’s Hypnotherapy Ltd (the “Company”)
Location: United Kingdom
Policy Jurisdiction: This policy is governed by and construed in accordance with the laws of England and Wales. If you reside in Scotland, your statutory rights under Scottish law remain unaffected.
Digital Product Access Disclaimer
By accessing or streaming any portion of the Anxiety Relief Programme, you acknowledge and agree that your right to cancel under the Consumer Contracts Regulations 2013 no longer applies. However, we voluntarily offer a 14-day Action-Taker Guarantee to support you in good faith.
14-Day “Try It and Feel It” Action-Taker Guarantee
We want you to feel safe while investing in yourself. That’s why we offer a 100% money-back guarantee, valid for 14 calendar days from your purchase date—but only if you meet the conditions outlined below.
This is not a no-strings refund. It’s a trust-based Action-Taker Guarantee, designed to protect those who show up and engage with the programme in good faith.
Eligibility Criteria for Refund
To be eligible for a full refund under this policy, you must satisfy all of the following:
Timeframe Requirement
Your written refund request must be submitted within 14 calendar days from your purchase date.
“Purchase date” refers to the calendar date on which your payment was successfully processed and confirmed via email.
Requests received after 14 days are not eligible under any circumstances.
Minimum Participation Requirement
You must have completed at least 50% of the course content (Modules 1 & 2 in full).
This policy is based on your active participation—not passive access.
Honest Communication Requirement
You must provide a written statement explaining:
What you attempted
Why you felt the programme didn’t meet your expectations
Why you believe the programme is not a fit despite your effort
This is not a test. We do not ask for perfection—just proof that you genuinely tried.
Proof of Engagement
We may request evidence of your participation (e.g., internal progress metrics, workbook completion, timestamps).
This is only to prevent fraudulent requests and will be handled confidentially and respectfully.
Acceptable forms of proof may include screenshots of your course dashboard, timestamps showing video progress, notes and workbook pages you’ve filled in.
Ineligible Refund Scenarios
Refunds will not be issued under the following conditions:
No progress made in the programme with no explanation.
Requests made after the 14-day window, regardless of your reason.
Partial refunds are not offered under any circumstances.
Refund requests are granted only once per customer per programme. If you’ve previously received a refund for this programme, you will not be eligible again.
Multiple refund requests from the same customer across our different programmes (repeat refund seekers).
Purchase made via a third-party reseller or affiliate not authorised by the Company.
Change of mind, unrelated dissatisfaction, or non-use of the service.
Technical issues not caused by our platform (e.g., internet problems, device limitations).
Refund Process
If you meet the eligibility criteria:
Email your request to katy@katystevenson.com with subject line: “Refund Request – [Your Name]”
Include your explanation and any relevant information.
Allow up to 10 business days for review and processing.
If approved, the refund will be processed to your original payment method. Depending on your bank, it may take 5–10 business days to reflect.
The Company reserves the right to deny any refund request that does not meet the eligibility criteria outlined above.
Contact for Support
If you have any questions about this policy, please email:
Additional Legal Notes
This refund policy does not affect your statutory consumer rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 in the United Kingdom.
By purchasing the programme, you agree to these terms as part of our full Terms & Conditions.